Refund policy

Consumer cancellations

If you buy online as a consumer, you can cancel without giving a reason. Tell Johnsons Auto Connectors within 14 days after delivery by email at diamondphil3@gmail.com, by WhatsApp on +44 7749 553432 or through our contact page, giving your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back. Your right to cancel is not conditional on us approving your request.

Returns and refunds

Please email diamondphil3@gmail.com or WhatsApp +44 7749 553432 before sending a return, quoting your order number and, if relevant, details of the issue, so we can provide the return instructions. This contact request does not require our approval of a statutory cancellation or extend or restrict your statutory time limits.

Returns address: FJ-Outlet, Gipton Wood Place, Leeds, LS8 2SD, United Kingdom.

For a change-of-mind return, you pay the direct return postage cost. We refund the price paid and the cost of our standard outbound delivery for a fully cancelled order. Any extra amount paid for an upgraded delivery service is not refundable.

Refunds are made using the original payment method, without a refund fee, within 14 days after your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Inspect connectors carefully; modifying or installing them may go beyond necessary inspection. This does not limit your rights where goods are faulty.

Faulty, damaged or incorrect goods

Contact us promptly if goods are faulty, damaged, not as described or incorrect. Your statutory rights are not limited to the cancellation period. UK consumers normally have a 30-day short-term right to reject faulty goods, with further repair, replacement or refund rights where the law provides. We cover reasonable return costs where required by law.

Trade and business purchases

The statutory consumer change-of-mind cancellation right does not automatically apply to purchases made for business purposes. Any voluntary cancellation or return terms for a trade or bulk order must be agreed in writing before the order is placed. Rights and remedies for faulty or misdescribed goods remain subject to applicable law.

International customers

Nothing in this policy restricts any mandatory consumer rights that apply in your country. Contact us on WhatsApp at +44 7749 553432 with your order details for help.